Telephone Orders

We are available to take your order over the phone Monday to Friday 10am – 4pm. Telephone: 01592 655565

Payment Options

Credit and debit cards

We accept the following credit and debit cards:.

  • VISA
  • MasterCard
  • Switch
  • Maestro
  • Delta
  • American Express

Making payments through our websites and applications is secure. For increased protection and your peace of mind we support Verified by Visa and Mastercard Securecode. These services provide an additional level of security when paying with VISA or Mastercard credit or debit cards providing you are registered for the service. For more information, contact your VISA or MasterCard card issuer.

PayPal

Simply select the option during checkout and login to your PayPal account.

Tracking your order

When your order leaves our distribution center, we will send you an email to let you know it is on the way. Tracking is available on all deliveries.

If you provide a mobile phone number when ordering, we’ll send you a text message too.

If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.

Only orders placed after an account has been created can be tracked online.

Where is my order?

We inform all our customers by email at each step of their order’s journey.
Checking information in these emails is the quickest way for you to find out the status of your order.

All emails sent will be from ordermanager@rmoutdoors.co.uk

How to find information about your order

  • Delivery and collection time estimates
    You can find this in our Order Confirmation email. If the estimated date has not yet passed please do not contact us as our Customer Care team will be unable to help you.
  • Courier information and tracking links
    This is sent in our order Despatched email. This email is sent went orders leave our warehouse with the courier. Tracking links can only be provided where the courier can provide the service.
  • When orders are ready for collection
    When Collect from Store orders are ready to be collected we send an email to let you know and to remind you of the details of the store where your order is being held.

Have an account?

If you signed-up for an account with us you can track your order online within My Account. Sign-in and My Account links can be found at the very top of this page.

When to get in touch

  • If you cannot find the information you need and you think your order is late.
  • You haven’t received an Order Confirmation email from us or any similar email relating to your order.

Our delivery and collection services

We have a huge range of options to enable orders to be delivered in a way that suits you. Choose from a variety of delivery services or opt to collect your order from any of over 500 collection points situated in many collection stores across the UK

£3.99 or FREE when you spend over £30.

Delivered between 8am and 8pm including weekends.

Next Day UK Standard Delivery is £5.99.

Orders must be placed before 3pm. Available for items weighing up to 15kg

Delivered between 8am and 8pm including weekends.

Next Day UK Premium Delivery is £6.99.

Orders must be placed before 6pm. Available for items up to 30kg

Delivered between 8am and 8pm including weekends. Get updates by email and SMS and never miss a delivery again!

We deliver all orders to BFPO destinations FREE of charge.

We cannot provide estimates for when orders will reach their destinations. This is because our responsibilty for delivery of the order ends once it received by the British Forces Post Office.

Orders should be received by the British Forces Post Office within 5 working days.